Refunds & Returns
60-Day Money Back Guarantee
We at Upright™ are committed to ensuring your complete satisfaction with our products, including the Upright™ Back Posture Corrector. If for any reason you are not satisfied with your purchase, we offer a 60-day money back guarantee.
How to Initiate a Return
To initiate a return, please submit a request through your account on our store. This will send a return request direct to our team, who will then either approve or deny it as long as it matches all prerequisites.
Return Requests
Return requests must have all of the following information:
- Reason For Return
- If You Would Like To Exchange Sizes - Size + Color Needed
Return Conditions
- The product must be returned in its original condition, including all accessories, packaging, and documentation.
- Proof of purchase, such as an order confirmation or receipt, is required.
- Returns must be shipped back to us at your expense unless the product was received damaged or defective.
Processing Refunds
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account statement.
Disputing Chargebacks
We strive to resolve all customer issues directly. If you have any concerns or issues with your purchase, please contact us first to allow us the opportunity to resolve the matter.
All chargebacks that are initiated without prior contact with our customer support team will be disputed. We take chargebacks seriously and will provide evidence to the issuing bank to support our case.
